CUSTOMERCARE

SHIPPINGPOLICY

  1. We ship nationwide to all cities in Indonesia. We use JNE Shipping Company (www.jne.co.id).
  2. We ship on Monday - Friday within 09.00 - 15.00. Order confirmation after 15.00pm will be delivered on the next shipping day.
  3. Please allow 1 - 5 working days for shipping depending on the destination cities. Delay might occur during public holidays.
  4. We will deliver your purchased item(s) if there are no problems occur in terms of payment.
  5. You will be sent an email confirmation once your order has been dispatched with tracking information.
  6. Customers will be charged shipping fees based on the weight of their order.
  7. Maaya does not responsible in risk of loss of the merchandise after JNE delivers to the designated address.
  8. Maaya do not take any responsibility if JNE cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address.
  9. If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
  10. Free shipping will be given if there are mistakes occurred by Maaya.